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Shipping and Returns

Send your order

The products ordered through the website can be delivered by mail or collected directly in the offices.

 

Warranties One2nd

All products have manufacturer's warranty against manufacturing defects. Except for professional use products that are two months to receive the postage paid by the customer to change and exchange. No orders will be accepted the returned collection.

 

Returns

All returns will be made only after receiving the product in question to return. We want all purchases One2nd contribute to your comfort and total satisfaction. Should not be the case, please do the following: 

a) send to info@one2nd.com a statement of claim you want to display, or return to perform..

b) no later than 48 hours will receive an e-mail with details of how to proceed to achieve its objectives. Returns will be valid if the product is properly maintained by the client, retaining all its original components.

WARNING:

Items must be returned in good condition and packaging (blister / plastic / box, etc ...) original, to return in due form. Otherwise, the return will not be accepted. Do not accept the return of the products with warranty seal tamper proof (if any) has been withdrawn.

The One2nd reserves the right to between 15 and 30 days in order to allow repayment by money order, bank transfer or other means. The recovery will refer only to the value of the returned item.

Transportation costs are NOT refundable.

All items are covered by manufacturer's warranty, so in case of default, should be sent for repair service centers authorized by the supplier, following the procedures outlined in the original warranty removable.

Unless otherwise specified the provider of the warranty is two years, the items must be sent for servicing to an authorized service center for their own production company, following the procedures outlined in the original warranty removable.


Payment

Bank Wire Transfer:

After receiving the order request, our support will send BIN to your e-mail with the total order. Once receiving the the transfer, we will send the order.

Cost on Delivery (Payment on Delivery):

MAINLAND PORTUGAL – value of the order + shipping + 4 euros Cost On Delivery TAX.

PORTUGAL ISLANDS & INTERNACIONAL – Cash on Delivery option is not available to orders from abroad.

Paypal payment:
After choosing the option to pay via Paypal, will be immediately redirected to the PayPal website in order to complete payment. After concluded the payment and receipt of validation proof from Paypal we will dispatch the order. Note: Service charge is applied on this service - information available to the client prior to any payment.

 

Shipping Costs

MAINLAND PORTUGAL - Shipping cost vary according to the characteristics of solutions and/or equipments purchased, being the minimal value 4,84 EUR + VAT

PORTUGAL ISLANDS - Shipping cost vary according to the characteristics of solutions and/or equipments purchased, , being the minimal value 11,22 EUR + VAT.

INTERNATIONAL - Shipping cost vary according to the characteristics of solutions and/or equipments purchased, being the minimal value 15,00 EUR.

 

For more information, please contact us.


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